Privacy Policy

Data Controller

The data controller responsible for the processing of your personal data is:

Musingo Gjørdingvej 10 2760 Måløv Denmark Company registration no.: 40279407 Email: info@musingo.dk

What information do we collect?

We may collect and process the following information:

• name
• email address
• phone number, if you provide it
• address and delivery address, if relevant
• payment-related information
• IP address
• information about your purchase
• information you send to us through contact forms, email, feedback or complaints
• technical information about your use of the website, including cookies

We only collect information that is necessary for the relevant purpose.

When do we collect information?

We may collect personal data when you:

• visit our website
• make a purchase
• create or download a product
• contact us
• send questions, feedback or complaints
• consent to cookies or marketing, where applicable

Purposes and legal basis

We process your personal data for the following purposes:

Completion of purchases and delivery of services

When you purchase a product or service from Musingo, we process the information necessary to complete the purchase, deliver the product and send order confirmations.

The legal basis is GDPR Article 6(1)(b), as the processing is necessary for the performance of a contract with you.

Customer service and enquiries

If you contact us with questions, feedback or complaints, we process the information you provide in order to respond to your enquiry.

The legal basis is GDPR Article 6(1)(f), as we have a legitimate interest in providing customer service and responding to enquiries.

Payment

Payments are handled by our payment provider Stripe. Stripe processes the information necessary to complete the payment, including payment information, billing information, IP address and purchase amount.

Musingo does not receive your full card details.

The legal basis is GDPR Article 6(1)(b), as the processing is necessary to complete your purchase. In some cases, information may also be processed to comply with legal obligations, cf. GDPR Article 6(1)(c).

Accounting and bookkeeping

We store information that is necessary for accounting and bookkeeping in accordance with applicable law.

The legal basis is GDPR Article 6(1)(c), as the processing is necessary to comply with a legal obligation.

Cookies and technical functions

We may use necessary cookies to make the website work, for example to remember the contents of a shopping cart or secure website functions.

If we use statistics, preference or marketing cookies, this will only take place with your consent where required.

Please see our Cookie Policy for more information.

Recipients of personal data

We do not sell your personal data to third parties.

We may share or make personal data available to suppliers that help us operate our website and provide our services. This may include:

• web hosting through Simply.com
• payment processing through Stripe
• email and operational systems
• review platforms, if you choose to use them

These suppliers process data either on our behalf or as independent data controllers, depending on their role and applicable law.

Where relevant, we have entered into data processing agreements with our processors.

Transfers outside the EU/EEA

We aim to use suppliers that process personal data within the EU/EEA.

However, some suppliers, including Stripe, may in certain cases process personal data outside the EU/EEA. Where this happens, the transfer will only take place if a valid transfer mechanism is in place, such as the EU-U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses.

Storage and deletion

We only store your personal data for as long as necessary for the purpose for which it was collected, or for as long as we are legally required to do so.

Information related to purchases and payments is generally stored for 5 years after the end of the financial year to which the material relates, in accordance with bookkeeping requirements.

Customer service enquiries are deleted when they are no longer necessary, unless there is a legitimate reason for longer storage.

If you have consented to marketing, we store your information until you withdraw your consent.

Your rights

Under data protection law, you have a number of rights.

You have the right to:

• access the personal data we process about you
• have inaccurate information corrected
• have information deleted in certain cases
• have processing restricted in certain cases
• object to the processing of your personal data
• receive your data in a structured, commonly used and machine-readable format, where the rules on data portability apply
• withdraw your consent, where the processing is based on consent

If you wish to exercise your rights, please contact us at:

info@musingo.dk

We may ask you to confirm your identity to ensure that information is not disclosed to unauthorised persons.

Complaints

If you are dissatisfied with our processing of your personal data, you are welcome to contact us first.

You also have the right to lodge a complaint with your local data protection authority. In Denmark, this is:

The Danish Data Protection Agency www.datatilsynet.dk

Changes to this Privacy Policy

We may update this Privacy Policy if our processing of personal data changes or if applicable law changes.